They tried to usher people around, but there was no communication," Goldberg said. Goldberg said neither he nor travelers near him received much direction from airline employees even as they voiced concern about missing their flights. Several travelers, including Goldberg, expressed more frustration with the airport's handling of the delays than with Southwest's ticketing problems. Winter weather contributed to some of the cancellations. During the final 10 days of 2022, Southwest canceled about 16,700 flights nationwide, prompting an investigation by the U.S. In late December, the airline canceled or delayed as many as 170 arriving or departing flights through Austin. However, the airline has been plagued with delays in the past. Between January and October 2022, Southwest passengers made up about 6.7 million of the airport's total passenger volume of 17.5 million travelers.
Southwest is an extremely popular airline at the Austin airport. "We're looking forward to delivering a new outbound baggage handling system and expanded and improved checkpoints through the Journey With AUS Program," Grimmett wrote.
2022 southwest airlines flight delays Offline#
More: Austin settles airport legal battles for $88 million, will take control of South TerminalĪ component of the airport's baggage handling system was temporarily offline Friday, which had "cascading effects" on security lines, airport spokesperson Bailey Grimmett wrote in an email, adding the airline was working with the TSA and airline partners to identify if further action is necessary. He apologized to customers affected by the delays and wrote that he appreciated their patience. He wrote that problems with the airport's baggage belt and TSA checkpoints compounded delays at the airport. Landson confirmed in an email that the airline experienced minor issues with its check-in system Friday morning. The airport's Twitter account responded to many of those tweeting concerns with information and an email address for travelers to send questions to: baggage equipment causes delays, airport says "The lack of baggage X-ray/screening machines and lack of staff is a major problem." "Major let down this morning…many, many passengers missed their flights including my family after getting to the airport with plenty of time," one Twitter user wrote. More: Engine fire causes plane to abort takeoff at Austin airport Some said they missed their flights, and others complained about the airport's alleged lack of communication. Scores of travelers like Goldberg shared their frustrations and posted photos of crowds at the airport via Twitter. Goldberg said a couple with toddlers in front of him also missed their flight to Disney World, and that people behind him missed their flight to a wedding.
He said he didn't know if he was going to get a refund for the flight he missed. He was able to cancel the second leg of his flight through American Airlines and book a new flight through Southwest, but he acknowledged others might not be as fortunate. After standing in line for two hours to get through TSA PreCheck, a system designed to expedite the Transportation Security Administration's screening process, Goldberg rushed to his gate, but his flight to New York already had boarded and the gate was empty.
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